Frequently Asked Questions
How long does it typically take to process an order?
We typically process all orders within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information.
Can I change the contents of my order?
Yes, if your order hasn't been processed yet. Please contact us as soon as possible at support@marideen.com, and we'll do our best to accommodate your request.
Do you ship internationally?
We currently ship to the United States, United Kingdom, Canada, and Australia. Shipping rates and delivery times vary by destination.
How long does delivery take?
Delivery typically takes 5–10 business days for the United States and United Kingdom, and 6–12 business days for Canada and Australia.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to become active.
Can I cancel my order?
Orders can only be canceled before they have been processed. Please contact us immediately at support@marideen.com if you need to cancel your order.
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through a secure, encrypted checkout to keep your personal and payment information protected.
What is your return policy?
We accept returns on eligible items within 14 days of delivery. Items must be unused, unworn, and in their original condition.
How do I start a return?
Email us at support@marideen.com with your order number and reason for the return. Our support team will guide you through the process.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and include your order number along with clear photos of the item and packaging so we can resolve the issue quickly.
Why hasn't my tracking updated?
Tracking information may take 24–48 hours after shipment to appear. If there is still no update after that, please contact our support team.
Will I receive an order confirmation?
Yes. You'll receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email once your order has been dispatched.
How can I contact customer support?
You can reach us anytime by emailing support@marideen.com. We aim to respond within 24–48 business hours.
Do you offer free shipping?
We occasionally run free shipping promotions. Any eligible offers will be displayed on our website or at checkout.