Refund policy
At Marideen, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags and packaging must be included.
- Proof of purchase or your order number is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Lingerie, underwear, and intimate apparel
- Swimwear (unless the hygiene seal is intact)
- Beauty and personal care products
- Gift cards
- Final sale or clearance items
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Email: support@marideen.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will work quickly to resolve the issue at no additional cost to you.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped. If you require a different size or color, please contact our support team before returning your item.